F.a.s.t. MIR

No, the tech guy just keep saying it was worn to far. Knowing that car, I got down on the ground and looked. It was not into the wear bars. When we got to the tower, we were absolutely respectful and calm. The first thing the track manager said was he wasn’t going to reverse the tech person. Ok, I understand it is difficult to correct the actions of an employee who is not acting correctly, but that is part of the job. I explained to him that the tire was legal. He said he wasn’t a tech. I told him it is 1/16” of tread depth. We told him that the class came to the track because a similar class bailed at the last minute leaving them in the lurch That we appreciated the facility and the hard work they do in prepping the track and that it was very unfortunate that his failure to respond was going to destroy what could have been pretty beneficial relationship for the track and the class. Also, unlike the class that bailed, we could easily put 15-20 cars at the track with more that 2 days notice. We left the tower and he caught as a the bottom of the stairs and said he was going over and “find out what happened” he restated he was not going to overrule the tech. He spoke to the tech for 10 mins and came over to us. I asked if he now understood what happened. He said yes, I asked him to look at the car he said “oh yeah its beautiful” I said no, the tire. He refused to look. I told him the tire spec is not rocket science. You have a tire gauge you use it. You don’t, wear bar is the standard. 1/16”. He again refused to look. I told him that I believed his refusal to look at the tire was because if he did, he also could not justify what the tech did. He shrugged. I have had techs say some incredibly wrong things, but I have always been able to respectfully question the statements and get it clarified. No harm no foul. The total lack of managements addressing our concerns is unacceptable. About a year ago I personally saw a tech fly up on a golf cart hop out and scream at a racer for going to fast at New England Dragway. To be clear, the tech has a job to do and the racer went to fast. He was told to slow down, he did, but was still 1-2 tenths quick. That tech would be gone if it were my business. There is never a reason to yell or scream at a customer of your business. You are taking the situation personally when it isn’t personal. You calmly say, “sorry, I have to park you, you went quicker than allowed after being warned to slow down”. The tech and management are killing that track.