Poor Customer Service
In some cases people bring this on themselves. I read horror stories about customer service lines receiving calls from people who:
1) don't know what they bought
2) don't know what they own
3) can't explain what the difficulty is
4) want something right now
5) expect the rep to know all the intimate details about their car
I try my best to be civil to people either on the phone or by email. After all, you are trying to get them to help you, not the other way around. I admit that getting a response sometimes is sketchy but taking it out on the first person that responds is not the way to solve the problem.
In some cases people bring this on themselves. I read horror stories about customer service lines receiving calls from people who:
1) don't know what they bought
2) don't know what they own
3) can't explain what the difficulty is
4) want something right now
5) expect the rep to know all the intimate details about their car
I try my best to be civil to people either on the phone or by email. After all, you are trying to get them to help you, not the other way around. I admit that getting a response sometimes is sketchy but taking it out on the first person that responds is not the way to solve the problem.
