Did you order recently? I have bought from them in the past and all was good.
Then, this summer I called and ordered a set of ball/cup that I could cut to length. After 6 weeks I called back and they had no record of me ordering any. I was told they would call me back within an hour, and I never did receive a call.
On my first call they said my card would not be charged until they shipped. So, at least I never was charged. It was however a big set back time wise for my project.
I used to recommend them, as I was happy the other times I ordered. I hope mine was an isolated incident.
I really should have called them back sooner than I did, but I figured they were a little slower than usual, like everybody else has been this year.
