Crap....

They're submitting a claim to UPS and haven't asked for the damaged pan back. ;) My new pan has shipped and should be here on Tuesday.
You may just have an extra pan...

Two years ago we bought a 65" tv and it showed up damaged. I contacted the seller...they asked for picx and I got a refund two days later

The tv worked fine for two years until we had a lightening strike. Insurance is paying for a replacement for the free tv and I discovered I can fix the old one for $125.00!