Good to know....

canyncarvr said

When I dropped the seat off, I told him to use what he saw fit as he saw fit. When I picked it up, he said he used some of the new, not all, added some of his own. I didn't follow the specifics real well about exactly what went where but the back of the upper is clearly different from what I took in...I can feel it. About then some other folks walked end and our conversation ended.

I expected perfection. Didn't get it, I think. Seeing as the shop has been doing this for decades and it looks like it does, I can't imagine the botch job it would have been if it had been my first upholstery job.

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".I can feel it. About then some other folks walked end and our conversation ended."
a sign that the shop you used does not give beans about your business. Sounds like you already paid so they were done with you and ready to move on to the next customer. I would never pay full for something so skill and care based like upholstery until I was completely satisfied. Who knows, maybe I would have to pony up some additional cash as I was expecting a perfect job and the shop was quoting an average job. But I would certainly have that conversation to a satisfactory conclusion, especially if it was occurring in front of other potential customers.
If some shop that had done work for me tried to push me aside so they could move on to the next customer, guarantee that I would calmly say to that next group of customers 'hey you guys need to move up here and listen to how this shop is responding to a customer issue.' And then immediately and calmly go through my interpretation of the issue again and ask for a response.