Sorry about the long wait time. Would you mind sending a DM with your order details so I can see why there was a delay in processing your refund? We are not behind in returns processing, so this should not have been the case.
As for the fitment of the clips, do you know which ones you received? We carry hood insulation clips from a couple different manufactures. If there's a fitment issue, we can definitely source them from DMT. We carry a ton of their parts already, so if they have a better product, we'd much rather carry theirs. Please met me know.
