Why people don't buy craftsman anymore

I seem to recall MAC having issues internally around that timeframe. A MAC dealer I knew left and went over to Matco. I've bought them all I have no issues with the tools, Snappy, Mac Matco etc. one gripe Ill throw out there is, if you move around and you have your bill paid, the one snap on guy gave me grief about replacing a tool he said "did you buy that from me?" it shouldn't matter but this is why i dont like some tool guys. Greedy.
Breaking, I think remember that from the 90's or maybe 2000