Before bashing a business do a little research

I used to be able to get some jobs done in a day - it now takes a week; if it used to take a week, it now takes a month. I used to be able to call the person who was to complete the task - now I have to leave a voicemail or send an email to get them to call me - and wait days because they're now working from home and don't have direct access to the info I need. The world has changed, and this old dog is getting tired of having to learn new tricks, but I'll keep trying...