Anyone familiar with water meters ? UPDATE

There was a horror story here a couple of years ago-= a family was being billed 5K a month for several months and finally a third party found an error in the way the remote, digital meter sent data to the receiver in the truck.

The water company offered the resident to accept $0 for the current bill.

WTF?

The are still on the hook for thousands of dollars in errors on the utilities part?