How in the World???

They're splined. The spring force of the wiper arm puts a side load on them so if you just pull up nothing happens.

Two hand operation, with one hand put four fingers under the wiper arm to pull up on the hinged part of the arm, put your thumb between the hinge and pivot to push down a little (to counter the pulling up on the arm), and then use your other hand to wiggle the end at the pivot while pulling up.

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