I have no idea. Nor do i have a dog in this fight. I just wanted people to know that my experience was different. I was very hesitant to order from them due to this thread. But with a lack of options, I went forward with the order.
Now that I've seen two of their hoods and associated packaging, I think the OPs damage was due to rough handling. If those boxes are handled let's say outside of a normal fashion, I could see staples pulling out of the corner pieces. Then those sharp corner of the hood will take a beating.
I'd order from them again, but I'd surely inspect everything.
