Jegs sale

I bought some lugnuts from Jeg's last year. They came in a big shipping envelope. First I pulled out the empty packages and the lug nuts were all loose in the envelope. What the...?
I also got a good deal on a gantry crane system from Jeg's and the box must have fell off the truck a couple times on the way here. Pieces were sticking out of the box and some of the bolts were loose in the box. Lucky for me, none were missing.
Shipments from Summit arrived in perfect condition.