My 2 Year Old $2500 Compressor Just Died

RustyRatRod said
Sounds about right. I've never, ever understood why people cannot just step up and "goodwill" warranty something like this. You know DAMN WELL they make WAY more than enough profit to absorb it. All this "let me contact my supplier" bullshit is just that. Bullshit. You bought it from THEM, not their supplier. To keep a customer happy that's done a lot of business, they should just make it good and eat it. It's not good business otherwise.

When I posted #1, I was really upset that TP Tools didn't agree to do something. I would have been temporarily appeased if they had said, "We'll try to get Champion to do something, and if they don't, we will do something. I don't know what, but we will do something." Instead they left it with they would contact Champion. As it turned out, They were able to convince Champion to do the right thing.

Phreakish said
More accurately, the beef is with people who shop only based on price (about 90%+ of shoppers).
Aint that the truth.

I can personally attest that overseas producers don't build what you tell them to - they build what they build, and you're going to pay for it one way or another. If a domestic dealer finds out there's non-conforming material, they're now stuck with paying the bill regardless (under penalty of having to compete directly with the overseas supplier who WILL bring your exact item to market if you refuse or return parts) and not having any supplies with which to complete their production. So the choice is buy again and hope for better, or discontinue that item and try to re-vamp with new sourcing which can take years to establish. In the meantime, every retailer and dealer is demanding their shipments and if the manufacturer fails to deliver they can basically kiss their company goodbye.

The root cause is of course the off-shoring of procurement, but walmart-itis in customers is the motivation.

Truer words were never spoken.

mopowers said
Did you try contacting Champion??

I was going to if TP Tools had failed.

JDMopar said
I wonder if the motor shop the OP took it to could just rewind it with good stuff? Then maybe get Champion to pay to have it repaired.

He told me that he hasn't re-wound a motor for several years. It is very labor intensive, and few people want it done.

I am glad I stopped short of totally bad mouthing TP Tools, since they at least helped. Although I will admit that was a little harder on them than I should have been. A new motor was going to be about $550 - $600. So I will be thankful to both TP Tools and Champion. The electric motor repair guy told me that for only about a hundred dollars he could go through the new motor and do a few things that could greatly extend its longevity.