Just spent 2 hours voiding a shipment. I forgot to login and created a 'ghost' shipment. Then I logged in and created a duplicate accidentally. The 'Void' utility couldn't find the first shipment and wouldn't let me search by tracking number, so I was relegated to phone support. Whenever they said they are going to 'transfer' me, it was a dead end. ARR
The UPS website is an illogical quagmire if you don't use it daily. It doesn't like Firefox much. If you edit a shipment, it doesn't always remember what you have already done. Probably my fault there. But I was a programmer for years, and I could write better code on LSD with a side of quaaludes. The one function that does work every time on the UPS site is the billing of your payment method. Be careful, you almost can't get it back from an error, and if you do you'll pay with grief anyhow.
