American Powertrain Hydramax Bearing Quesion

I found this old post that another member here had the same issue. My question is how
do you get these As$&@“es to answer the phone?


Quote below from the earlier post.


I got mine all set up, installed, and there is over a 1/4 inch between the fingers and bearing face. So I called AmericanPowertrain and told them the solid spacer is too big and the 5 shims was not enough. They are sending me more shims and a longer stud. Hoping this will get me the clearance they call for, .150-200.