At home service glass people

Safelite came out to do my truck. The female installer said she couldn’t do it because of the rust. When I got home I popped off the all the trim and could not find any rust.
I called a local guy. He did it. No problem and no deductible.
I will never use Safelite and I will recommend nobody else does.
Thanks but asking if they do older cars, not sure if many places do, this is why I’m asking mainly for the Duster.