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Righty Tighty said

Was the sale made through fleaBay?

If it was, usually they are pretty good about protecting the buyer AND the seller. I sold a brand new control board from a fridge, the buyer said it didn't work and returned it. When I received it, it was damaged (I think he sent back his used part), and fleaBay refunded both myself and the buyer.

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NO FEEBAY. Sold thru a site of FB that caters to such saddles, tack.

Last time I sold a car part thru FeeBay was maybe 25 years ago!!! I had really good 68-9 Charger front bumper. I advertised it as straight, rust free for $75. Good for driver or core. That is what the bumper rechrome guys give for any one at Mopar Nats.
A "lady" from Canada buys it. $75. Cost I forget exactly but maybe $70 to ship it there. She gets it, all pissed off. Tells me it will cost her like $400 to have it STRAIGHTENED and another $400 to have it rechromed there in Canada. Wants her $$ back. I ask why does it need to be straightened. Says it is dinged in a little at a bumper bolt hole. REALLY????????? You can tap it twice with a hammer and it will be perfect IF indeed it is even dinged in there anyway. If it was it was mynute.
She files a complaint and etc etc etc. If I remember right, I told them to both go *************. I don't even remember IF Ebay got her $ back from me somehow....
Idiots or are they crooks??