That'll ruin Your day, but luckier than it seems..

I like this Kid, pretty calm, & readily called out the builder for trying to lay it on the crank mfr. There ain't no room for that BS, own it, & fix it. Your reputation is better served..it shouldn't have occured but it did, lying to one customer can cost You more than one, it amazes Me how common it still is with the ease of exposure in this day & age.