Age of "new" tires

mopowers said
Well, I went back and ask them about it. The supervisor said that all the 'new' tires they get now are 2-3, or even 4 years old. He cited covid-related issues, which seems to be the default excuse for all poor service these days. Who knows, maybe that's just me. When I asked him if he thought that was okay, he said yes. He said the law allows them to sell tires up to 5 years old as 'new.'

He offered to replace them with another set, but couldn't guarantee they'd be any newer and said the best he could do is give me a $40 refund, which is what they apparently charge for labor.

On another note, I had them check one tire that I noticed didn't have any balance weights on it. I asked them about it when they installed the tires last week because I saw them struggling with the balance machine on that one. At the time they told me the tire zeroed out and didn't require any weight. Well, low and behold, it needed a couple. When I asked them about it, they said it must've fallen off on the highway. :BangHead:

Needless to say, they lost a loyal customer.

I hope you detail that in a review of their business somewhere. Hopefully they fix the problems, but I somehow doubt it. Other folks should know, and obviously the shop needs some incentive to fix issues because it doesn't sound like they've got a proactive attitude.

As far as the Covid excuse, it's BS - BUT it's also slightly possible. Not because of bottlenecks and slowdowns, but because in 2020 and a large part of 2021 people quit driving or at least driving less. I could see stock aging on the shelf an extra couple of years.

Their response should have been: let us order some same/similar tires in and see what the mfg year is and if they're newer we'll swap them for you. At worst they'd lose some labor and a few hundred on the tires. Now, they've not only been outed as not really caring about the quality of the wares they sell but also the quality of their service with regard to the balancing issue.