Shipping a car across country?

Scrape marks on the top/sides from them loading the car onto the carrier (red paint, same color as their carriers). Lots of damage on the front spoiler that hung low on the front of the van. Strong smoke smell and ashes from those who drove it inside the car. Inside the driver door had spit from the idiot who chewed tobacco that he "tried" to spit outside of the window and it ran down the inside. Disgusting. I shipped the van without license plates but left the rear screws in. When the van arrived the rear screws were gone which meant they attached a plate to the back while they drove it. NC only requires rear plates.
There is so much wrong with what they did. That really sucks. The cherry on top (sarcasm) is the fact they didn’t even try to hide what they did. Driving it 300 miles and smoking in it/drool on the door panel and tossing the rear plate screws. How did you not lose your **** when you picked up the van?????