Crappy Product? from Seatbelt Solutions

I purchased the 3 point seatbelt conversion set for my 68, wanting some semblance of safety, (not dry rotted and with proper shoulder restraint) I sent the following to Year One. (Seatbelt Solutions of Jupiter Fl. is the manufacturer) With YearOne saying they get no response from SS, I am now contacting them as well.

“April of 2021 I ordered seat belt set MN725BLKU from you. After delays because of family medical issues and engine problems, I am finally able to continue work on my project. I installed the drivers side seat belt yesterday. For an aftermarket product, it looks and fits pretty good. Please tell me there is a way to adjust belt tension for retact though. That part of it sucks. I can get the belt to finish retracting only if I hold it just right and feed it in. There is enough room on the spool, and it does go in if you fiddle with it, but I certainly don't want to go through that every time I get out of the car.”

Now, I do realize this IS a 2 year old purchase, but on their website, they boast about being OEM quality, American
Made product, and they came about because the owner had a classic car blah, blah, blah….
I included a video where you can plainly tell this is an unfinished project ( I haven’t been driving around using the product for all this time). And, EVEN IF I had, I would expect a least a decade of usage out of an OEM quality set of seatbelts.

I’ll update when (or if) I hear back from the manufacturer.