What could cause this? 360 problems ####update####

I've noticed before that some on here are quick to find fault with the car programs, if you have your own business do you have 15 or more employees, have a 2 year waiting list for work to be done
I know a guy that had 2 employees , well sort of, they had a 4 -5 year waiting list. Mostly they were waiting for their money.