That is exactly what I did to locate the issue with the slack and exactly where the issue was. A bunch of slack before the wheels start to rotate. PST is sending me a new box as well but the time it takes to install a second time around to see if it fixes the issue is a huge inconvenience. If this is indeed a manufacturer defect PST needs to address this issue if it is common. Hoping that a new box fixes it and if not, very unfortunate that this was a recommendation. Hoping to hear back from the marketing manager from PST on this thread.
