Hassle free lifetime guarantee, they say

Was only a minor hassle.

#2 Phillips screwdriver, Kobalt at Lowe's. Probably have had it for 5 years. Broke the tip off a couple of moths ago. FINALLY remembered to take it with me.
They don't sell this one individually. Only in a blister packed set. Old guy working the tool section said they don't guarantee them beyond 90 days. I showed him the pack that says lifetime, like all the hand tools say. He said see what the girls up front say and wished me luck.

It went very similar to this:
Customer service clerk said it is not covered because it's different. And I have to find a single on the shelf, anyway.
I said it's the same size, newer model and you don't sell them as singles. You need to cut open the set.
She said the handle is a different color blue.
Seriously?? This one was that bright 5 years ago. I have used it once or twice since getting it.
It has to be identical.
I asked how am I supposed to exercise a hassle free lifetime guarantee if you won't let me. I know its not your fault. Will you get me the manager, please.
How about the lead cashier?
How about the manager, please?

She walked away with the whole set, came back 30 seconds later, didn't say a word and cut the pack open.

I guess this means the manager said to make the swap?
She said we had to honor it.
I know. Thank you and have a great day.

Silence. She was pissed like she had to pay for it.


Minor rant over........