AAA SUX!!!!

H22A4 said

I think one reason tow truck coverage isn’t as good as it used to be is vehicles are generally more reliable now than 30 or 40 years ago. Sure there is the odd lemon but, overall, the manufacturers are making more reliable cars compared to decades ago. Therefore the service industry has to change to be able to stay in business. If cars don’t break down as often, is there a need for as many tow trucks?

For the OP, what does your paperwork say in terms of a response time for getting a tow? Do they provide one?

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It certainly wouldn’t surprise me if that had something to do with it. I don’t know if the number of tows are up or down or whatever, offhand anyway. I’m sure like everything else staffing is an issue too, I’m sure people aren’t beating down the door to be tow truck drivers. It’s a difficult and dangerous job a lot of the time, and I’m sure it doesn’t pay commensurately to the risks involved. Hell one of the most dangerous parts of being a firefighter is operating on accident scenes on the highway. Kills more firefighters than fires do.

And like everything else it’s ultimately a for profit operation, and the best profits will be covering the most tows with the least amount of drivers and equipment. Which means the longest wait they can get away with before someone else gets the tow. It’s more about the profit now than the service provided.