I have ordered a ton of stuff from summit for my Hemi build and have had nothing but excellent customer service. I have had to return a couple of things and like you the majority of the parts were delivered to my engine builder several states away from me. They even sent a return call tag to dispatch a UPS driver right to his shop to pick return items up.
Like I said, never had a problem before. They have even sent me parts out before I had sent them a return/exchange out. Last time they did that was because the listing for Calvert shocks was backwards.
