Ive been with them over 20 years. I'm switching to grundy, just because of the lack of real support for emergency roadside (at least where i live).
I've used it twice in the last 5 years. The first time I was a half a block from home and the cheap Towing companies they do business with suck. Took them 5 hours to come tow the car a half a block.
This last time 2 months ago, similar situation. Took 6 hours and it rained in that time. First a truck stopped by (after 4 hours) and wanted to just lift the front of the car, which my car requires a flatbed. Called back and the Hagerty agent acted like I was inconveniencing her. Added 2 hours to the estimate. And the second guy came. He said Hagerty doesn't pay well and many other tow companies in town refuse to deal with them. After my experience, i will switch as soon as the paid policy expires.
Others might have better experiences with their roadside, but twice is enough to make the change for me.
