Kindig/Kevin Hart Challenger

I’ll give you my example.

If someone comes in and wants heads ”freshened up” and the port work cleaned up, I drop a massive price on it.

Unless your name is Chad Speier, Darin Morgan, Larry Meaux or like them I’m not, will not unless I’m getting a boat load of money touch those heads.

So rather get into a discussion about even looking at the heads (or manifold) I just price it high enough that if it get it I make the money I want or it just goes away.

Same with body shops. What makes you think your car was any different than the last 100 cars that came in? It’s not like you were their first customer.

And it seems like it worked. They are busy enough they don’t need the work and if they take it on they will make the money they want.

Looking at your car would have changed nothing.

Hell, I was in the shop I last worked at a couple of weeks ago and they FINALLY (about 2 years ago) instituted the policy of 50% down for ALL parts and 50% down for all estimated labor.

I was on them for years to do it. Finally he got sick of dealing with people who waited until the engine was done and then you have to wait 2 months (if you are lucky) to get paid.

You can’t stay in business like that.
I 100% agree with this. The best part is when a customer wants you to do something you already KNOW you won't make money on, will clog your shop and basically waste your time and they think you are so desperate for work that you will take on anything because you can. Having enough work to be selective is the best position to be in. I had a customer come in a few weeks ago for an "estimate". After he showed me the **** box he wanted me to work on I flat told him that I'm not interested in repairing his truck and explained to him that I have so much collision work that we don't have time to do this type of work. He got pissed and asked me "where am I supposed to take it then"? I told him take it somewhere that likes working for free.

Times have changed. There are over 35,000 open body shop jobs and 400,000 service tech jobs in the country right now. This has been a known issue in the industry (automotive in general) for 20 years. This lack in staff has created an overload of work and thankfully it has left the shops that are still alive in a position to make money and do it in a way that doesn't kill the employee's anymore.