Any service managers or ex service mangers?

We had a flat rate shop, but a few guys that weren't that quick, but WERE consistent quality work, just wanted pay by the hour, less stress, it worked for us.
We had what we called "the nut" the floating shop labor target for a 3 mo period, once the nut was reached, the bonus was based on amt over, split "x" flat-rate ways.
We kinda took over the established way from the previous owner of many years.
I kinda missed out cuz I went from being kicked in the *** apprentice, thru ticketed, then my mentor and I bought him out.
The hourly guys got irregular "well done" $$$ when they had an exceptional week.
If we had an exceptional performing member, we we give him a "x$ bonus", not a "raise", but a bonus as long as his good performance continued.
If the guy slacks off, starts taking too long for lunch, etc, you don't give him his "bonus" one paycheck, you remind him it's a performance bonus, if he's any good, his performance will improve, or his check won't.
Comebacks go back to the tech, the job is done on his time, and shows as a "deduct" on his timesheet.
Mosta the flat rate guys made well over 40 hr weeks, less than 2% real comebacks .

Just an amazing observation, some of the techs that rolled in piece of **** toolboxes, 2x4 holding up one corner, every tool miss matched, - - turned out to be the best, quickest, smartest guys.
I learned the guy that rolls in 2 or 3 shiny cabinets, they don't mean he knows how to use them .
Not always .
just saying . .