Any service managers or ex service mangers?

Toolmanmike ...I did read the first post twice, all of them in fact, what I get so far is there just isn't a plan that is fair to all this is my concern, the objective here is simply to increase the shops bottom line without damaging a good reputation or pissing off techs, so far I'm not seeing a huge benefit but....keep the experiences and ideas coming, I'm reading them all!