A problem with the tool trucks and this has been for years is i have broken stuff but am retired from the business if I walk onto a guys truck with it he doesn't want to replace it because "I'm not a current customer"
Been there!
But guys keep getting screwed over by Company Policy & continue to buy for convenience of In Your Face & Payment Plans.
And The Company keeps getting away with it, because there is no way to contact any one higher up, on purpose. You want convenience you get screwed coming and going.
Even in the 70s they were way over priced, but Mac & Matco trucks were even harder to find then.
& they keep buying Brands like Craftsman to limit their competition, as competition now makes no business sense.
Great Business Schools we have now!