Yeah when I burned up a couple of power steering pumps with the new Borgeson steering kit Bergman was right there the whole way until the issue was permanently resolved. Answered text messages on weekends and responded when he was at Moparty etc. When you buy from him you have someone there by your side should an issue arise. The guy knows customer service, is a big time mopar expert, and high problem solving aptitude that I can attest to.