espo, bad news for some.

You must’ve called John R Spring and Tire, they’re a different store.

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The one I went through John R Spring service must be closed, their numbers don’t work at all.

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No, they're the same business (been around since 1965). Their distribution center was in Warren (your 2nd screenshot) and closed down apparently around the start of the pandemic. They still have the shop in Troy (your first screenshot). They never made springs though. They bought them from a supplier and re-sold them.