You have no idea how bad I feel about that... I know that you went way above and beyond on this whole deal, and I truly appreciate it.
We'll get this sorted out, sooner or later. I'm gonna call them again Monday morning and speak to as many supervisors and managers as I can to find out what they're gonna do. I suggest you do the same, as they won't give me much information because I'm not the shipper. But I can give them a load of crap about how pissed off we all are.