Would you treat a customer this way?...

I think enough has already been said about the customer service, so I won't go into that. However, I will say a couple of thoughts I had about useing E-mails VS phonecalls. With the internet, I can look for something whether its 2pm or 2 AM. How many of us have different hours to work then most normal bussiness hours? I work 2 jobs and put in around 65 hours a week between the two. So when I finally get a chance to look for something I need, it's usually after hours, or on weekends. I know if I ask a few questions in a E-mail, they will get to answer them once they read the questions. If they have to look for something then it can be answered the next few days. Then when I finally get back to the computer, my answer will always be there waiting for me. If it's something that is very important to me, I give my number and the best times to reach me. I try to use whatever means that will solve my particular problem the easiest. (I've never known it to cost $5.00 an E-mail either.)