Dash pad restoration beware

Has anybody had a dash pad restored by a company out of Texas. Don't want to mension any names at this time. At this point I am very unhappy with them. I had sent pads down to them waited two months no pads no call. I called they had not even started them ( Wanted payment before they started ) after telling me I would have it back in 4-5 weeks.First pad they had sent me 4 weeks later was terrible workmanship and Not from my original frame that I had specified twice that I wanted back.I had engrave the metal part of the pad frame with my initials so I would know it was mine when it came back. Pad frame didn't have my markings. I had called them and could not even get a call back from the owner or person in charge. Talked to another person and was told to send the pad back and they would check for my original frame (which I had engraved my initials into the metal frame). Two weeks later I had received a call they told me they had found my original frame and put new pad on it and was sending back . I got the pad which looks a lot better than the first one BUT I cannot find my engraved initals in the frame. I think I have been had. When I had called to tell them it was not my original I was told that the pad they had restored had my name written on it.
I told them I had not put my name on the pad. I had engraved my initials into the metal frame which I can't find on this frame either. They told me they would check into it but at this time I have not received a response.I guess I am out of my original pad frame.