Help!! Insurance not paying to fix!!!

Update! I am dealing with a very helpful and nice glass shop in the Cincinnati area and will let you know what a fine job they do after it's done! (I hope) They have already received the wind shield!:cheers:
The Insurance company will still not approve the lock strip!
I guess Monday I will go through a different channel at the good empty hand people and start an actual "Damage" claim and see an adjuster and get a check cut. What a pain in the ***. All parts have been located and just waiting for the cheap *** hands people to come off of some of the money we have paid into them! below is the "copy" first and second letter sent to them with names deleted for the moment!

Hi P-----k,
Talked with you several weeks ago, yes I should have my windshield replaced by now it's been 6 weeks!!!!!!!!!!!
You had told me to find another glass shop and put through lynx again and you guys would approve. Well I finally found a glass shop to do it and located all the parts. They have turned in under new dispatch #3-------5 and Auth # 2--------0. Policy#9------------4
1967 Dodge Dart 4 Door Sedan, full coverage, full time driver.
I want you to keep your word and get this approved NOW!!!!!
I should not have to wait this long to get my windshiel fixed. I have been paying into Allstate for over 30 years and A--a has been paying into for about 11 years. We have never had any claims except a couple of windshields over the years and they have only been minor problems.
We pay full coverage with comprehensive. This is the only glass shop I have been able to find that will do the job. We have located parts like we talked about a couple of weeks ago. Now is the time for you to write the check and you and linx won't approve?
I expect you to approve PRONTO, like NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Glass shop: F------ G----- S-----, Call R------ at 5----------4.
I expect this to be done by end of business TODAY! STOP DELAYING, GET OFF YOUR BUTTS AND FIX MY D--N WINDSHIELD NOW!
Get on it Now.
(signed 64dart170)

This is the second letter.................
P-----k,
Still have not heard from anyone at your end. J----n W----s is never in and NEVER returns calls. He referred me to K----- on his voice mail he recorded for this past Tuesday. Ki-----was out of the office as of this past Tuesday (you would have thought J----n would have checked into that before he referred all his calls to her). She won't be back until next Monday. What kind of fly by night operation are you running there?
K----a J---s had the misfortune of answering the phone at your office today when I started dialing random digits and got hold of her. She is now telling me that lynx is waiting for F------- glass to send in the quote for authorization. This has already been done!
I am also hearing on the phone through lynx reading the notes, out loud on the phone right now, (6:45pm EST) that you did get involved with this today (your name comes up in the notes) and you decided to
blow me off and not call me or return an email for current status. I gave you until end of business today, so, tomorrow morning, we are going to send a copy of our policy to our attorney for review and possible action. I will also will be getting in touch with our States Insurance Commissioners office in the morning.
I am also contacting our local TV (W---) H-----d A---e Trouble Shooter. He usually contacts everyone involved and puts the story on TV. I bet that's going to be great free advertising for A------e, the open empty hands people!
Have a great Life, I know I am!!!!!!!!!!!!!!!!!!!!!!!

(My Wife) with A------e (no other Ins. Co.) for 26 years!
(myself) with A------e (no other Ins. Co.) for 32 years!

We can not believe we are being treated with this total RUN AROUND like this!!!!
How on earth would you ever handle a real loss like with my home that I have insured with you? Scary Thought!
It was really hard to justify paying our payments on premiums a couple of days ago. Would you keep paying insurance to a company who could not handle a simple windshield replacement????????????

(reguards 64dart170)

Well there's where we are at! Lets do some lite math not including other vehicles or home....just 2 cars at let's say $400.00 a year x 58 years combined total that's approx $23,200 that we have paid into The Good Empty Hands People! Ifin mah cyfrin is correct!!!!!!!!!!!!
More to come.......................................