new balancer too tight

i had the same prob. with my new one called the man.they said some have that prob.(go figure)i said so what are you telling me( the answer) take it to a machine shop and get them to open it up.i said ill just send it back and you do it wrong.i had it on my shelf for 6months and warranties only good for 90 days. soooooooo i took it to my machine shop and opened it up 5th. and still had to put it in the oven for 10min.i told the man he should give his monkeys a course on reading mics.