Feedback: paintforcars.com

Folks:
I want to give some feedback rearding Trinity 1945 or www.paintforcars.com

I bought some of their paint last year for a truck. I paid, it showed, we painted, and it all turned out OK.

I bought some of the Hot Rod black primer recently, to black out my Dart Lite, to protect it for the winter.

At the time of the purchase, I also ordered a color card, $2.75, so I could decide what color paint to buy for the Dart, and my 1997 Ram this spring. The product showed up promptly, but when opened, the paint card had been forced into the box, all the colors were falling off the card, generally trashed, because someone forced it into the box.

I contacted them. I asked for a new card. I paid for a functional card, am I not entitled to one?

Their responses are pasted below, directly from email. Their initial answer amounts to "it's ok that it is bent", and after I clarified and offered pictures, I was told to take my business elsewhere, I am nitpicky, and not an easy customer to deal with. All of this over a $2.75 paint card that I would use to buy more product from them in the future. In my opinion, it would be their best marketing tool to encourage future purchases.

Please see my post on page 3. Trinity contacted me back and explained their side of things. They have offered to send me another color chart. I have accepted. I will then decide what direction I will go for paint color.​