Feedback: paintforcars.com

I said:
I appreciate your contact.

My concern here is this: I can understand if my inital email did not convey the concern. My second email should have done a far better job at explaining the situation.
In the end I am your customer, and I was unhappy with the way the product arrived to me.

With that being said, I understand they cost you to have built. It is my opinion (however right or wrong it may be) that it could be your best marketing tool, as a way to add "value" to your product, and to encourage additional purchases of paint. You already have a customer, and in sending it with primer, would be a perfect way to encourage the customer to spend additional dollars with your company.

None the less, my suggestion is if a customer expresses displeasure, address his concern, as opposed to taking offense at his suggestion, (however right or wrong it may be).

Thank you for sending another color chart.
I look forward to it, and I will decide what direction to go in the future.

Zach Myers