They are on short weeks and furloughs with the California budget problems. Stuff is way backed up.
To give you an idea, my mother requires a handicap placard, sent in the request for a new placard 3 months before the current one expired, three months after it expired, still no placard. Ended up going into the office to get it done.
If you used International or Broadway title trying to title a car in CA, good luck. They don't even process them at all after the Boyd Coddington deal.
Wish I could help out.