Wasn't taking offense, 'spaz, just wanted to clear the air. Unfortunately, what I saw of the situation of the mentioned Hyundai has less to do with the manufacturer than with the wrench. We've all met 'em. Guys who get paid good money, but still manage to f*** things up. Comebacks are to be expected, we're all human, but for this many things to be wrong on one car? Bad day at the office? Service writer who kept calling him off the job to do useless, less paying oil changes to the point of distraction? Family problems? Sober? :dontknow: I've been fired from a job over one, count 'em: one comeback, and on a good day I could process 10-15 cars. A little less than ten months I had one comeback. Yeah, it's a pain in the ***, to deal with if you're the customer, but the above questions need to be taken into account sometimes.
Now, your lady customer: she has a right to raise holy hell.
