Rant;Mancini and shipping

I live a few miles from Mancini.

I am not going to argue with anyone's claims here because dealing with a lot of retailers remotely can be very frustrating.

But I will say, I sometimes dont know how they do it.
It's not a huge place, but they have a huge clientele, and are constantly running, so I could see where sometimes there are mixups and they might not be so responsive to emails and stuff like that.

But I'll tell ya, they've always treated me well and done the right thing if there ever was a problem. Most of my mopars have a good deal of parts from mancini on them. Whenever I walk in there, I dont even necessarily have to know a part number. they usually know what I'm talking about and come out form the back with it in a couple minutes.

What I amm most curious about is has anyone called them up and patiently tries to remedy an issue with them? With all the people they deal with every day (some of them quite rude) I can see where sometimes they might have a chip on their shoulder here and there. We're all only human.

This of course isnt intended to justify foulups or anything, but it's just intended to clarify on what I observe when I walk in there. I dont know how they keep up.

I'm thankful I have them so close by. Especially with all the other outlets closing down around me, it's becoming really hard to get the things I need, but mancini has alwasy come through for me.

I agree they shou8ld be a little more up front about the shipping. Maybe they have a system where they dont know until the order is placed? I dunno about that. But I agree with the shipping frustrations.

I'm glad I can just walk in.