New carpet problem- mass backing issue

I second what Longgone said.
Give the company the link to this thread, tell them the pictures are up and the jury is in. If they won't stand behind it, the pictures and story will definitely cost them business. On the other hand, if they make it good you can be quite willing to post a follow up with the new pictures and that would most likely gain them customers.
Hooray for digital pics and FABO!
C