You are missing the point. If toyota hadn't got caught with there pants down, do you really think they would have taken care of the customers on their own? No way! The feds is what brought this to light.
It only took the death of a family with a 911 call to get their attention.Pure bullcrap for saying "they're trying to make it right for their customers".
THEY HAVE NO CHOICE! We have been shown how they handle the customer when they do have a choice.