So much for that toyota quality..

Yeah I understand that but you have to look at how they are structured as well.
They have a responsibility obviously but all decision making is done in Toyota city. It's so insular that they have created the issue. I don't think they are trying to shed responsibility as such but they could have handled it better.

They have suffered from the same mistake many other companies going too large have, forgotten their initial values. They apparently have made a pledge to revert back to what defined them originally, manly quality and customer satisfaction. I hope it works for them. Theres nothing quite like a Toyota Hilux. If you haven't seen Top Gears expose on the Hilux, it's worth checking youtube for it. Amazing what that car endured!!!