Tom is a very busy guy, pretty much a 1 man shop. Be patient. He attends a lot of shows and tis the season. He is a great guy to deal with. Don't bash him.
Didn't sound like bashing to me,just a major lack of service that a customer should be able to expect !! Forwarned is forarmed !!! I learned many years ago that the best form of advertising is "WORD OF MOUTH",it can work for you,or it can work AGAINST you,the provider is the one to determine which is best for him !!