I am dissappointed with summit racing...liars!

Summit did nothing but give my buddy the run around. He purchased a 502 crate motor for his 65 chevelle. Got everything done we put it in and fired it up. Noticed that there was a crack in the block right by the rear main seal. We then met with the regional rep for GM at a dealership to verify the crack. They wanted to swap all parts to another block and it would be free of charge for my buddy.He was furious. If you spend that much money on a motor and it comes cracked then you better give us a new motor. That just how it is. They then proceeded to give him the run around and finally agreed to give him a new motor a few weeks later. The motor came and we opened up the crate. The block was rusted, exhaust ports werent covered, intake was covered in oil and grease. We did not even take it out of the crate. Furiously we sent it back and hopefully 3rd time is a charm. So far so good. Everyone hears horror stories but never thinks it could happen to you. Such a big company like summit should stand behind there product and take responsibility, don't make the poor guy leave his car in his garage motorless during prime cruise night season for weeks! Well thats just my .02