100% agree with you! We are constantly trying to add more and more tech info on the website. We would love to get the knowledge we all have in our heads, on our website, it would save us a fortune in Tech support calls and we'd sell more radiators!
It's just that there are so many nuances for every owner that we just don't think we will ever get it 100% online but I can promise you we are going to try!
I understand about the hassle. It is a hassle no doubt. However, that policy extends to our dealers for refunds. For exchanges, you can do that directly through us even though you purchased from Jeg's.
Normally, we also attend a bunch of shows year round and returns can be arranged at one of those shows if you let us no in advance. That kind of lowers the hassle factor.
Anyway, just PM me if I can help you in any way.