I Also Own a Mustang and on A Forum or Two...

General Discussion

  1. EdM

    EdM Well-Known Member

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    • rumblefish360

      rumblefish360 So close, yet so far away FABO Gold Member

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      Holy shit!!!!

      REFUND !!!!!!!

      If not, lawyers!!!!!
       
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      • RustyRatRod

        RustyRatRod Bla de blizhibliz de blatde blizi bla bla FABO Gold Member

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        • 4spdragtop

          4spdragtop CONGRATS NORTH AMERICA! FABO Gold Member

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          • Johnny Mac

            Johnny Mac www.blueprintengines.com FABO Vendor

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            To summarize the 7 page thread on the mustang forum, A customer received not one, but two rusty, iron headed ford longblocks. 100% unacceptable, and agreed upon that the engine should be returned, and we will make it right.

            This was NOT a Shotty manufacturing process, or reusing old parts, it was a moisture in the engine bag issue.

            no need for pitchforks. We are happy to work with the customer, as always, and will make it right.

            Response from the mustang forum.

            ------------------------------
            All,


            We're not active on a ton of forums, so apologize for not seeing this sooner. This is with no doubt unacceptable. It was unacceptable the first time, and is most certainly unacceptable the second time. We were in touch with the customer throughout the first embarrassing issue, and I see we are also in contact with him on this one. There is no excuse for this, and this is NOT an example of our work. We saw this once a month or so ago also, and it is NOT common, and the customer 100% has our apologies, and we will gladly work with him to solve this at our own expense. The first time we discovered that the block must not have been drained good enough after dyno, and where we bag and seal these with a rust/moisture inhibitor, since there was still some water in it, it actually made the problem worst.


            No excuses, but just stating what was the cause in the past, and it will most certainly be dealt with from all fronts. We are a stand up company, and we are better than this, and again this makes me cringe as much as anyone else, and I will personally see to it its handled.


            I realize many of you have formed opinions based on this thread, and that's understandable. You have my word this customer, will be made whole, and that its fully agreed upon that this does not meet our expectations, or standards. And as a fellow muscle car owner, drag racer, and enthusiast, I would be of the same mindset. Silver lining is we will always have our customers backs, and there was no resistance that this was wrong, and needs dealt with accordingly. our customers come first, and thats how we got where we are today.


            Thanks to any and all that have been loyal to us, and to our future customers,


            Johnny McDevitt

            Directory of Product Development

            BluePrint Engines.
             
            Last edited: Oct 6, 2020
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            • 1995dak

              1995dak FABO Gold Member FABO Gold Member

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              Good on you sir. No matter how hard you try when you have employees you cannot monitor everything all the time and will be let down at some point. Anyone in business wrestles with this. An old timer told me when I was just starting out that "Every shop makes mistakes, it's how you handle those mistakes that sets shops apart" I do not know all the details but I have heard great things about Blueprint by a lot of people. With that being said, your post admitting to the mistake and apologizing for said mistake. Well sir, to me in 2020 that is a commendable thing. Now about my shortblock…..lol
               
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              • Johnny Mac

                Johnny Mac www.blueprintengines.com FABO Vendor

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                An update from BluePrint:

                Our production team met about this today and we are really perplexed by this whole deal. As you all know we build a large number of engines (over 50 a day) and the fact that this is only happening on a miniscule amount of them has us scratching our heads. We too want this resolved immediately.

                In addition to our current process of measuring the external temperature of the engine and requiring it to be cool before it is packaged, we will immediately increase the amount of rust preventative used when wiping the heads down as well as adding a moisture absorbing paper to our crates.

                We will continue to explore more, and better options to combat this. Our Goal is to identify, and remedy the cause, Not mask it by bolting on additional parts, or dust covers. This is again a moisture issue within the packaging bag and crate.

                Thanks for the feedback and once again would like to publicly apologize to the OP for putting him through this mess.

                Johnny McDevitt
                Director of Product Development
                BluePrint Engines
                 
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                • RustyRatRod

                  RustyRatRod Bla de blizhibliz de blatde blizi bla bla FABO Gold Member

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                  I don't know what yall use for a rust preventative, but I've seen WD40 used in that thread on the Ford forum. My advice is to stay away from chemicals similar to WD40, as it is not a lubricant. It's a water displacer. It will evaporate quickly and once gone, whatever it was on will rust quickly. If yall want something that's both very professional and WORKS try a product called Fluid Film. That's what it's made for. It looks like this. The stuff flat out WORKS.

                  FLUID FILM.png
                   
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                  • rumblefish360

                    rumblefish360 So close, yet so far away FABO Gold Member

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                    I know this issue will be resolved in as quick as a time window as possible. There is no way this will continue by the U.S. of A. team in anyway shape or form as excellence is the only level they will ultimately allow.

                    Anything less is allowing the enemy to win.
                    And that’s not in any Americans heart!
                    Second banana? Never happen. Corrected it found. because competitiveness is what we’re built on!

                    Getter done Johnny!
                     
                  • Caco2120

                    Caco2120 Well-Known Member

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                    The sad thing about threads like this, is its usually about shaming/bashing a company into making you whole. The OP can be all sunshine and rainbows saying they are working with the company, and all is well, but what you have on that mustang forum is 8 pages of outsiders and rumor spreaders making false claims, and beating on a reputable company that has been involved in correcting an issue since day one. Say what you want, these "show and tell" posts always have underlying agenda. Made evident that not only was BPE tossed to the lions on the ford forum, the OP found it necessary to share this on a mopar forum also. I can only imagine the thousands of dollars of business lost by this kind of thing. Mission accomplished OP.
                     
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                    • Caco2120

                      Caco2120 Well-Known Member

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                      We're guilty of it too. Look at post 2 and 4. We want to sue the company, and claim they reuse junk parts... then it comes clean its our boy johnny M at blueprint, THEN we all know it'll properly be handled. And only at that point does anyone care about the company, and put their guns away.

                      If I got an engine with surface rust. I would be pissed too, but go toss a piece of angle iron outside on a hot summer night and see what the dew does to it by morning. Its clearly a moisture in the shipping bag issue, which IS a problem, but not shotty workmanship
                       
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                      • 69_340_GTS

                        69_340_GTS Well-Known Member

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                        It's cast iron. It rusts. Not really sure what everyone is going insane over.
                         
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                        • 75slant6

                          75slant6 Well-Known Member

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                          I’m pretty sure that @EdM is boy the OP of that thread. I believe that post #27, stating the excellent reputation that BPE has here, is EdM.
                           
                        • Cuda416

                          Cuda416 Well-Known Member

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                          I put that $hit on EVERYTHING!
                           
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                          • StreetSleeper

                            StreetSleeper Member

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                            GOD forbid your high and mighty ass never gets ripped off. (Which could have happened-how the HELL have you never been ripped off by business!?!?!?!) There are Two sides Mr. High-and-mighty. Two sides. And you condemn the GOD given right to speak about injustice, getting wronged. You care about business, and the hard effort it takes to succeed-it takes just as much effort for some of us to make the coin to buy the product. What the truckin' planet are you from?
                             
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                            • Caco2120

                              Caco2120 Well-Known Member

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                              Ripped off implies that you spent money, and lost it. If you read ANY of the correspondence, you would see the OP was offered new, upgraded product, and was in contact with the company the entire time, whom never once sent him up the river. That's not being ripped off. And FAR from Injustice. Thats hilarious. Pretty odd thread to fly off the handle on for someone with 6 posts. Welcome from the mustang forum.
                               
                            • StreetSleeper

                              StreetSleeper Member

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                              Ok smart guy, What did it take to get to that point? Posting, writing, illustrating the poor sealing...I guess you must live in a fairy world where every business always makes right claims against them.
                               
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                              • Caco2120

                                Caco2120 Well-Known Member

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                                100% false. Issue was taken care of before OP even made a post. Read the thread.
                                 
                              • RustyRatRod

                                RustyRatRod Bla de blizhibliz de blatde blizi bla bla FABO Gold Member

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                                He can't read. He has an interpreter. ......and obviously a very poor one.
                                 
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                                • 4spdragtop

                                  4spdragtop CONGRATS NORTH AMERICA! FABO Gold Member

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                                  I'm not bashing John or BPE, BUT the issue AINT resolved. Does the guy have his new/replacement engine?? But I'm confident it will.
                                  That AINT surface rust from 1 morning dew...and it ain't wiping off. Sure looks like pits to me.
                                  ZERO issues here with a thread being started.
                                   
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                                  • Johnny Mac

                                    Johnny Mac www.blueprintengines.com FABO Vendor

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                                    Morning! You're correct that the issue is being resolved, as it always is, and would have been regardless of the public eye. For anyone not reading the whooping we're taking over on the ford forum, I reply in depth that this is again a PACKAGING issue. The engine is NOT packaged like this. Its a sporadic problem where moisture got trapped in the shipping bag. Also not overnight. few days on the shelf after sealed, and 7 days in transit. We've had production meetings, and are adding more moisture absorbing material to the crates, and increasing rust treatment to the engines.

                                    Will the OP be made whole? Yes
                                    Are we changing our process's to prevent in the future? Yes
                                    Would it have been resolved REGARDLESS w/o the posting on multiple forums? OF COURSE. we were involved from the start, and never once tried to say it was correct, or acceptable.

                                    I don't personally start threads such as this, knowing how the internet works, unless I'm seriously wronged, and given poor, or no resolution. But each man is entitled to their views and opinions.

                                    Those that know me are well aware I'll put my name and reputation on this company any time, any day. Mistakes can happen, its how we resolve them that separates us from others.
                                     
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                                    • 4spdragtop

                                      4spdragtop CONGRATS NORTH AMERICA! FABO Gold Member

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                                      I've no dog in this fight, but with members stating its "resolved"(meaning past tense) is in my opinion incorrect.
                                      I wont get into "why".
                                      John, I have full faith you "will" (future tense) resolve the problem.
                                      Good luck to the gentleman with the engine problem.
                                       
                                    • Lone Yankee

                                      Lone Yankee Well-Known Member

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                                      Its more than OK to be a MOPAR freak and love 'stangs, they all offer something special.

                                      In the case of the engine I'd give them a chance to make-good before going for the hammer. That is super disappointing, I know what it is like when you can't play with your new toy, especially one THAT expensive.

                                      Good luck with the pony!
                                       
                                    • RustyRatRod

                                      RustyRatRod Bla de blizhibliz de blatde blizi bla bla FABO Gold Member

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                                      I farted.
                                       
                                    • 75slant6

                                      75slant6 Well-Known Member

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                                      The OP in the Mustang thread stated that there is no pitting whatsoever.
                                       
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